Frequently Asked Question

Walkneeler has a weight capacity of 250 lbs and is most comfortable for a person with Body Mass Index (BMI) of <30. It should not be used for a person with a BMI of >35 unless using the bariatric version. The knee rest maximum weight capacity is 150 lbs. depending on BMI considerations.

Walkneeler® is lightweight and weighs 16 lbs. Its weight increases as attachments are being added. Please check our website for more information about weight capacity and other specifications.

No, there’s no assembly required and can be used in less time out of the box. All that is required is to adjust the height of the walkneeler, the knee height, and the position of the knee rest. You can also check the Resources section for the User guide, Instructional Manual and Videos.

Yes, the height of the Walkneeler® can be adjusted to height ranges from 4’10” to 6’2”. The knee rest can also be adjusted comfortably in 4 different levels according to the user height and knee height. You can check the Resources for more information.

The Walkneeler® can be folded just like a regular walker. The knee rest folds up and the lateral frames fold in to make it compact, ready to be carried or rolled and fitted in any car.

You don’t need a prescription to buy the Walkneeler®. However, Walkneeler® must be used under the instruction of a certified health practitioner.

Although the Walkneeler® is best for indoor use, it can also be used outdoors on even surfaces. It is not recommended for use in inclines, steps/stairs or any uneven grounds.

At present, we are not a Medicare or a Medicaid provider; nor are we affiliated with any insurance company. For this reason, we are not able to file a claim for you or bill the insurance companies. We encourage you to contact your insurance company directly if you qualify for any reimbursement. We, however, accept all major credit cards.

Yes, we have a user instructional manual that comes with each product. You can also check the Resources section for the User guide, Instructional Manual and videos.

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